Frequently Asked Questions

Remember to consult the Quick Reference Guide as well (if available)

– using the dock without communication
– using the dock with communication

SWP-# protector info

SPC/SPF covers info

What does the modification icon mean?

Compatability / Known Limitations

Setting up the dock (without communication)

1) Apply power to the dock;
2) Insert the scanner(s) in the dock to start charging.

Please consult the Quick Reference Guide as well (if available)
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Setting up the dock (with communication)
For communication applications Opticon’s USB drivers need to be installed first on the controlling PC before connecting the dock!

1) Download and install the USB drivers from Opticon. Then install on the PC by following the directions given by the Setup;
2) Apply power to the dock;
3) Connect the dock to the PC with the supplied USB cable;
4) Insert the scanner(s) in the dock and initiate comms from your application on the PC.

Virtual Communication Port (VCP):
Each postition in the dock where a scanner is inserted, the PC will create it’s own random VCP. Verify that the software on the PC side is able to handle this situation or else proper communication will fail.

Please consult the Quick Reference Guide as well (if available)
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SWP-# protector info
We advice to apply the Scan Window Protector at the earliest moment possible to prevent scratches on the scanner’s scanwindow.

Only use this Scan Window Protector as a preventative measure
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SPC /SPF silicone covers
SPC covers
SPC-2-### covers (where ### denotes the color) are specifically designed for use in conjunction with our ‘CMT-xSPC’ model docks, like the CMT-6SPC and the CMT-30SPC.
SPC-3-### covers (where ### denotes the color) are specifically designed for use in conjunction with our ‘CPN-xSPC’ model docks, like the CPN-6SPC and the CPN-30SPC.

By omitting the USB flap we ensure proper docking action, without the possibility of damaging the connectors on both dock- and scanner-side.

Do not operate the ‘SPC-model’ docks with any other cover, or without the SPC cover as this will possibly damage the connector of the dock and/or scanner and void warranty

SPF covers
SPF covers a designed for stand-alone operation, without the use of a dock.
In this situation the flap covering the USB connector of the scanner adds even better protection.

The DOKKi covers are made from high quality silicone materials and fit the scanner seamlessly.

None of these covers are officially tested for altering the scanners’ IP-rating therefore no official statement can be made whether or not they would improve the scanner’s water resistance or make it better dust resistant
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Modification (icon)
If you see this modification icon  it means that in order to use our dock the USB flap on the scanner covering the USB port needs to be removed (see note below). Save the USB cover (if possible) in case it’s needed at a later stage.

By removing the USB cover from the scanner dust and/or moist can penetrate the connector and opening(s) behind the USB cover more easily. It is also possible that the products’ IP rating has been altered too.

Removing any original part from the scanner could void warranty. Doing so is at your own accountability!
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Compatability / Known Limitations
1) Maximum number of simultaneously connected USB devices: Windows 10 allows roughly around 18 USB devices to be connected simultaneously.
Other active USB devices (like an USB mouse and USB keyboard) are included in this number and will deduct from the maximum number of scanners that can be connected. Currently the best compatibility is seen using Windows 7.

2) USB chipset Windows driver: new Windows drivers (supplied by the USB chipset manufacturers) stop detecting/installing correctly at around 20 devices. Especially with USB 3.0 we’ve seen failure. USB 2.0 support is generally more successful.

Unfortunately there is no definitive list of what operates at full compatibility as there are almost endless combinations of USB chipsets, PC brands and drivers.

We offer the possibility of doing a trial-run in our test-lab  to verify if your intended PC for communication is compatible.
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