Frequently Asked Questions

Remember to consult the Quick Reference Guide as well (if available)

You can always contact us in case your question isn’t addressed here.


Positioning
General guidelines for positioning your dock


Setup
– setting up the dock for charging only
– setting up the dock with HID communication
– setting up the dock with VCP communication


SWP-# protector info


SPC/SPF covers info


What does the modification icon mean?


Compatability / Known Limitations


Positioning your dock
Please consult the Quick Reference Guide as well (if available)

Make sure the docking station is positioned on a firm background which is level. Our docks are intended for indoor use only.

Most of our docks utilize an USB connection with an open connector, facing upwards.
Prevent small materials from falling in the docks’ connectors. Specifically electrically conducting materials can cause a short-circuit and cause the dock to malfunction.

Don’t place the dock in direct sunlight or in places with a high temperature (near radiators or other heat producing devices), as this can damage the dock, or shorten its lifespan.

Don’t expose the dock to rain, water, wetness or high humidity.

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Setting up the for charging only
Please make sure you have read the ‘Positioning your dock’ part as well

1) Apply power to the dock;
2) Insert the scanner(s) in the dock to start charging.

Please consult the Quick Reference Guide as well (if available)
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Setting up the dock (with HID communication)
Please make sure you have read the ‘Setting up the dock for charging only’ part as well

Human Input Device (HID) communication emulates HID keyboard input. It doesn’t need a specific driver. Compare it like if the scanner is emulating an USB keyboard.
This communication is in one direction (from scanner to other device) and there is no protocol (handshake).

Although this is very easy to integrate because there are no drivers necessary, there are some major downfalls when using this protocol:
Possibility of losing data
Characters are just sent out from the scanner without ever knowing if it is received correctly by the other side.
Again, compare it to a keyboard: If you would unplug your keyboard while typing there wouldn’t be any error message, but the characters you would type after unplugging would be lost.

Data input being mixed
The keyboard example will illustrate this best again: Two keyboards connected by USB on 1 PC. Imagine now what would happen if two people try to type a series of words simultaneously.
It will be unreadable and all words that were correctly input from each keyboard will be mixed and become useless.

1) Apply power to the dock;
2) Connect the dock to the PC with an USB cable;
Knowing the above it should be common practice for extracting data by HID to:
3) make sure your receiving application is open and the cursor is at the right position;
4) activate ONE SCANNER AT A TIME to do the transmission of it’s scanned data.

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Setting up the dock (with VCP communication)
Please make sure you have read the ‘Setting up the dock for charging only’ part as well

For communication applications Opticon’s USB drivers need to be installed first on the controlling PC before connecting the dock!

1) Download and install the USB drivers from Opticon. Then install on the PC by following the directions given by the Setup;
2) Apply power to the dock;
3) Connect the dock to the PC with an USB cable;
4) Insert the scanner(s) in the dock and initiate communication from your application on the PC.

Virtual Communication Port (VCP):
Each postition in the dock where a scanner is inserted, the PC will create it’s own random VCP. Verify that the software on the PC side is able to handle this situation or else proper communication will fail.

Please consult the Quick Reference Guide as well (if available)
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SWP-# protector info
We advice to apply the Scan Window Protector at the earliest moment possible to prevent scratches on the scanner’s scanwindow.

Only use this Scan Window Protector as a preventative measure
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SPC /SPF silicone covers
SPC covers
SPC-2-### covers (where ### denotes the color) are specifically designed for use in conjunction with our ‘CMT-xSPC’ model docks, like the CMT-6SPC and the CMT-30SPC.
SPC-2 covers are designed to fit the OPN-2001, OPN-2005 and OPN-2006.

SPC-3-### covers (where ### denotes the color) are specifically designed for use in conjunction with our ‘CPN-xSPC’ model docks, like the CPN-6SPC and the CPN-30SPC.
SPC-3 covers are designed to fit the OPN-3002 and OPN-4000.

By omitting the USB flap we ensure proper docking action, without the possibility of damaging the connectors on both dock- and scanner-side.

Do not operate the ‘SPC-model’ docks with any other cover, or without the SPC cover as this will possibly damage the connector of the dock and/or scanner and void warranty

SPF covers
SPF covers a designed for stand-alone operation, without the use of a dock.
In this situation the flap covering the USB connector of the scanner adds even better protection.
SPF-2 covers are designed to fit the OPN-2001, OPN-2005 and OPN-2006.
SPF-3 covers are designed to fit the OPN-3002 and OPN-4000.


The DOKKi covers are made from high quality silicone materials and fit the scanner seamlessly.

None of these covers are officially tested for altering the scanners’ IP-rating therefore no official statement can be made whether or not they would improve the scanner’s water resistance or make it better dust resistant
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Modification (icon)
If you see this modification icon  it means that in order to use our dock or cover the USB flap on the scanner covering the USB port needs to be removed (see note below). Save the USB cover (if possible) in case it’s needed at a later stage.

By removing the USB cover from the scanner dust and/or moist can penetrate the connector and opening(s) behind the USB cover more easily. It is also possible that the products’ IP rating has been altered too.

Removing any original part from the scanner could void warranty. Doing so is at your own accountability!
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Compatability / Known Limitations
1) Maximum number of simultaneously connected USB devices: Windows 10 allows roughly around 18 USB devices to be connected simultaneously.
Other active USB devices (like an USB mouse and USB keyboard) are included in this number and will deduct from the maximum number of scanners that can be connected. Currently the best compatibility is seen using Windows 7.

2) USB chipset Windows driver: new Windows drivers (supplied by the USB chipset manufacturers) stop detecting/installing correctly at around 20 devices. Especially with USB 3.0 we’ve seen failure. USB 2.0 support is generally more successful.

Unfortunately there is no definitive list of what operates at full compatibility as there are almost endless combinations of USB chipsets, PC brands and drivers.

We offer the possibility of doing a trial-run in our test-lab  to verify if your intended PC for communication is compatible.
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