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FAQ

Frequently Asked Questions

Remember to consult the Quick Reference Guide as well (if available)

You can always contact us in case your question isn't addressed here.


Positioning your dock

Make sure the docking station is positioned on a firm background which is level. Our docks are intended for indoor use only.

Most of our docks utilize an USB connection with an open connector, facing upwards.

Prevent small materials from falling in the docks’ connectors. Specifically electrically conducting materials can cause a short-circuit and cause the dock to malfunction.

Don’t place the dock in direct sunlight or in places with a high temperature (near radiators or other heat producing devices), as this can damage the dock, or shorten its lifespan.

Don’t expose the dock to rain, water, wetness or high humidity.

Please consult the Quick Reference Guide as well (if available)

Setting up the dock for charging only

Please make sure you have read the ‘Positioning your dock’ part as well

1) Apply power to the dock;
2) Insert the scanner(s) in the dock to start charging.

Please consult the Quick Reference Guide as well (if available)

Setting up the dock for HID communication

Please make sure you have read the ‘Setting up the dock for charging only’ part as well

Human Input Device (HID) communication emulates HID keyboard input. It doesn’t need a specific driver. Compare it like if the scanner is emulating an USB keyboard.
This communication is in one direction (from scanner to other device) and there is no protocol (handshake).

Although this is very easy to integrate because there are no drivers necessary, there are some major downfalls when using this protocol:

  • Possibility of losing data:
    Characters are just sent out from the scanner without ever knowing if it is received correctly by the other side.
    Again, compare it to a keyboard: If you would unplug your keyboard while typing there wouldn’t be any error message, but the characters you would type after unplugging would be lost.
  • Data input being mixed:
    The keyboard example will illustrate this best again: Two keyboards connected by USB on 1 PC. Imagine now what would happen if two people try to type a series of words simultaneously.
    It will be unreadable and all words that were correctly input from each keyboard will be mixed and become useless.

Therefore we strongly suggest working with the VCP communications mode when operating more than one scanner.

But, if this is still the right way to go, here is how to get to it:

1) Apply power to the dock;
2) Connect the dock to the PC with an USB cable;
Knowing the above it should be common practice for extracting data by HID to:
3) make sure your receiving application is open and the cursor is at the right position;
4) activate ONE SCANNER AT A TIME to do the transmission of it’s scanned data.

Please consult the Quick Reference Guide as well (if available)

Setting up the dock with VCP communication

Please make sure you have read the ‘Setting up the dock for charging only’ part as well

For communication applications Opticon’s USB drivers need to be installed first on the controlling PC before connecting the dock!

1) Download and install the USB drivers from Opticon. Then install on the PC by following the directions given by the Setup;
2) Apply power to the dock;
3) Connect the dock to the PC with an USB cable;
4) Insert the scanner(s) in the dock and initiate communication from your application on the PC.

Virtual Communication Port (VCP):
Each postition in the dock where a scanner is inserted, the PC will create it’s own random VCP. Verify that the software on the PC side is able to handle this situation or else proper communication will fail.

Please consult the Quick Reference Guide as well (if available)

Compatability and Known Limitations

Be aware that the limitation on the number of supported VCP or 'Virtual Communication Ports' is determined by each individual PC and Operating System and we can not warrant the amount of ports that will have successful communication on your specific system.

1) Maximum number of simultaneously connected USB devices: Windows 10 allows roughly around a total of 18 USB devices to be connected simultaneously.
Other active USB devices (like an USB mouse and USB keyboard) are included in this number and will deduct from the maximum number of scanners that can be connected.

2) USB chipset Windows driver: new Windows drivers (supplied by the USB chipset manufacturers) stop detecting/installing correctly at around 20 devices. Especially with USB 3.0 we’ve seen failure. USB 2.0 support is generally more successful.

Unfortunately there is no definitive list of what operates at full compatibility as there are almost endless combinations of USB chipsets, PC brands and drivers.